How It Works
Welcome to the world of Katherine Davidson! Here we will explain the whole process of ordering your new demi-couture items, and what you should expect from now until your dress arrives, and even after that!
Your items will be with you within 6-8 weeks of us receiving your measurements, so the whole process from start to finish will take a little longer than that. We do offer a limited rush service (please see more details below) and please also bear in mind that during busy periods such as Christmas/New Year, it is advisable to order in advance of this time period.
Step 1 – Pick Your Outfit
We have a wide range of items, most of which come with multiple colour options, amongst other things. You may want to have a look at our Offers page – we like to reward our customers by offering package deals, and these will be applied automatically to your basket at checkout! Have a look around our shop, and when you’ve found a style you like, add it to your basket. You’ll notice that you don’t have to choose a size: DON’T WORRY! Everything is custom made to your own measurements, and we’ll get onto that part next! You’ll also notice that most items are photographed with our signature Emareldi dress. This is because the collection is designed to be an extension of this dress, and each item is designed to be worn with it.
Please be aware that a lot of our items are sheer/semi-sheer, and you will have to wear some sort of garment underneath them! We do our best to photograph our items with Emareldi so you can see each item as we intended, but that’s not to say that you can’t style them in a completely different way! If you’d like some more inspiration, pop over to our blog and see how some of our previous customers have styled their items! If you’re not looking for an Emareldi foundation dress, or you already have one (yay!) then go straight to step two!
If you are looking for an Emareldi dress, choose your colour (black, ivory or nude) and add it to your basket. As previously mentioned, our items are photographed with our Emareldi dress, so you can see what your whole outfit will look like together. Many of our items are paired with the Emareldi dress which we designed it to match with, but again, please feel free to mix and match colours – we don’t make the rules! If you can’t find the combination of fabrics which you have chosen and would like to see them before ordering, please get in touch and we will endeavour to send you a photo of your chosen fabrics together!
Step 2 – Your Measurements Pack
We understand that you’re eager to get your items as soon as possible, so once you’ve checked out, we create a measurements pack, just for you. We look at the items you’ve ordered and create a specific measurements list which we will need from you. We then send it out to you in the post, neatly packaged up along with a welcome letter, receipt of your order, samples of your chosen fabrics, a step by step guide to measuring yourself and a trusty tape measure. We endeavour to send your welcome pack out within 24 hours of your checkout, so that you can get your measurements taken and send them back to us ASAP in the stamped, addressed envelope provided.
*If you are for any reason unhappy with your fabric samples when they arrive, get in touch with us directly as soon as possible – you have 14 days from your date of order to cancel/amend any items and receive a full/part refund. After this time period, due to the nature of the made to measure products, we cannot offer a refund unless the product is faulty. We can alter orders at this stage, but it is not possible to do this after pattern drafting has begun. For full details, please see our Terms and Conditions.
Step 3 – Measuring
When you receive your welcome pack, you’ll have a list of measurements to take. Also included in your measurements pack are a set of step by step instructions on how to take measurements. Please take the time to read them carefully before and during your measurements being taken, as this is the most important part of the process! To make sure your dress fits perfectly, we need your exact measurements! No breathing in, standing on tip toes or other tricks, please! We want your items to be comfortable and to fit beautifully, so make sure you follow the instructions as closely as possible.
Also included in your welcome pack will be a form for you to sign, which states that you have received your fabric samples and are happy with your order as it stands, and that you have provided your measurements as directed. Nothing scary – just a confirmation that you’re happy! *
Once you’ve filled in your forms and sent them back to us in the envelope provided, we will begin hand drafting your personal patterns from your measurements, and your items will be with you in 6-8 weeks. We will get in touch twice before you receive your items: once to confirm that we have received your measurements, and are busy working on your order, and once when your order is dispatched, just to let you know. If you need your items faster than that, please contact us directly. We can produce rush orders in small quantities.**
In the meantime, relax, knowing your new items are being made just for you. Might we suggest that you take your fabric samples shopping for some new shoes/bags/accessories to pass the time?
*Please note, we will not begin manufacture until you are happy! You have 14 days from your order date to cancel/amend any/all of your order and receive a full/part refund. After this time period, due to the nature of the made to measure products, we cannot offer a refund unless the product is faulty. We can alter orders at this stage, but it is not possible to do this after pattern drafting has begun. For more information, please see our Terms and Conditions.
**If you choose to place a rush order, we will endeavour to get your items to you within 2 weeks of receiving your measurement list. Please note that as this directly affects the 14 day cancellation period, any items on a rush order cannot be exchanged/refunded unless faulty. For more information, please see our Terms and Conditions.
Step 4 – Your Items Arrive!
This will take on average 6-8 weeks from us receiving your measurements. We will give you a more accurate estimate when we contact you to tell you we have received them as in some cases you may receive them sooner than expected.
Your items will arrive packaged neatly and ready to wear. We advise you try each item on as soon as it arrives. Please don’t be alarmed if you find it a little difficult to fasten your Emareldi dress in particular – it will stretch! Just to be safe, you may wish to ask a friend to help you fasten it the first time you try it on- it can be a little tricky with all those hooks and eyes!
We hope you are happy with your order, and we love seeing photos of our customers in their dresses. If you’d like to be featured on our blog, please send your photos to firstname.lastname@example.org.
Thanks for your interest, and happy shopping!
We hope to hear from you soon!
Designer, Katherine Davidson
We hope you don’t, but on the off chance that you have any problems with your order, don’t hesitate do get in touch directly, and we will do our best to come to an agreement.