Frequently Asked Questions
Please click on the questions below to reveal the answers. If you can’t find the question you’re looking for, shoot it over to firstname.lastname@example.org and we’ll get back to you ASAP!
Q: I’ve never seen anything like this before. How does it all work?
Q: There’s no size choice on the shop. How do I choose my size?
Q: What is your size range?
Q: I’m a different size on my top half to my bottom half. Is that a problem?
Q: I’ve placed an order. How long will it take to arrive?
Q: I need my order sooner than 6-8 weeks. Can you help?
Q: I’m a returning customer. Can you use my measurements from my last order?
Q: I’m a returning customer but my measurements have changed from my last order.
Q: Do you do offers/discount codes?
Q: Are the dresses easy to put on? Can I put it on by myself?
Q: I’d like something that’s not on your website. Can I have something custom designed/made?
Q: I’ve found a product that I like but I prefer a fabric from another. Can you make products in different fabrics to those listed?
Q: Can I wear items from the collection without an Emareldi foundation dress?
Q: Do you have a discount scheme for repeat orders?
Q: What if my dress doesn’t fit when I receive it?
Q: Will it look good on me despite me being short/tall/skinny/curvy/etc.?
Q: Are your products made to be a specific length on a person? Can they be altered?
Q: If I gain/lose weight can your products be altered?
Q: What inspired the line?
Q: Where can I buy your products?
Q: Can I see your products in person before I buy online?
Q: What makes your line unique?
Q: Do you have a refund policy?
Q: Do you sell gift vouchers?